Google Cloud published an article explaining how to create a self-escalating chatbot using Vertex AI, Conversational Agents (Dialogflow CX), and other services. This solution offers an improved user experience by providing accurate information and timely assistance, even for complex questions. It also reduces agent workload by providing concise summaries of previous interactions, allowing them to address issues efficiently. Furthermore, the chatbot can learn from escalated queries, continuously improving its ability to handle future interactions. Cloud Run Functions (CRF) provides a scalable and secure platform for running the webhook function. The article covers the steps for building the knowledge base, gauging user satisfaction, escalating with generative AI, triggering the email with Cloud Run Functions (CRF), and connecting all the pieces together. It also provides user journey examples for testing the chatbot and the results. Overall, this solution offers an efficient way to build intelligent and user-friendly chatbots.