At the Gemini at Work digital event, Google Cloud showcased a number of transformative generative AI use cases from its customers across industries, with a particular focus on the public sector. The article highlights how Google, through Gemini, is enabling government agencies to accelerate their missions and deliver impactful outcomes in areas such as education, research, state and local governments, and federal.
One of the key developments is the integration of the Gemini app directly into Google Workspace, giving thousands of government employees access to their own virtual assistant, while ensuring that the agency’s security and compliance policies are upheld. This will automate routine tasks, freeing up employees to focus on more complex and strategic work.
Furthermore, a powerful new security advisor toolkit, built directly into Google Workspace, was introduced to simplify security for agencies of all sizes. Security advisor acts as a “personal” security expert living inside Google Workspace, offering insights and actionable guidance tailored to the needs of the organization.
In the realm of citizen engagement, Google Cloud is introducing Customer Engagement AI, an end-to-end application that combines the features of our Contact Center AI solution with the latest gen AI functionalities, powered by our Gemini 1.5 Flash model. Customer Engagement AI will deliver service to citizens across web, mobile, and call center, with a single platform, using text, voice, and images.
With these developments, Google Cloud is demonstrating its commitment to helping its public sector customers meet their missions with a fully integrated, enterprise-grade generative AI vertical stack that is unique and singular in the industry.
