Commerzbank, a leading German bank, announced its transformation of financial advisory workflows with generative AI. Partnering with Google Cloud, they developed an advanced gen AI-powered solution to automate the time-consuming, manual process of documenting investment suggestions for sales advisors. Leveraging Google Cloud's AI and machine learning capabilities, Commerzbank automated this process, achieving a 300% gain in sales advisor productivity. The process involves key steps: 1. User interaction and data import. 2. Audio chunking and storage. 3. Advanced diarization and transcription. 4. Fact extraction. 5. Summary generation. 6. Summary optimization and explanation. This solution significantly reduced processing time and increased productivity, freeing sales advisors to focus on higher-value activities. Commerzbank plans to scale this solution to other use cases and enhance its functionality, providing new and additional value to their sales team.
Commerzbank Transforms Financial Advisory Workflows with Gen AI
Google Cloud